A implantação do Programa de Gestão e Desempenho (PGD) e suas implicações na gestão de processos em uma Instituição Federal de Ensino Superior

Abstract

The adoption of telework in the Brazilian public sector intensified with the COVID-19 pandemic, requiring new forms of work organization mediated by Information and Communication Technologies (ICTs). Among the innovations implemented, the Management and Performance Program (PGD) stands out, representing a significant shift in the organizational culture of Federal Institutions. This study aimed to analyze the implications of implementing the PGD on process management at the Federal Rural University of Pernambuco (UFRPE). This is an applied, qualitative, exploratory-descriptive study developed through a case study. Data collection involved documentary and bibliographical research, in addition to the administration of a structured questionnaire via the Fala.Br platform to Federal Higher Education Institutions (IFES) in the Northeast region of Brazil that are members of the PROFIAP (Professional Master's Program in Public Administration in a National Network) network. The results indicate that, when combined with management strategies focused on goals and results, the PGD contributes to increased productivity, resource rationalization, and improved quality of life for employees. The conclusion is that the model can be effective in improving institutional performance, provided it is continuously monitored. As a technical-technological product (PTT), a practical guide was developed containing guidance and data on the application of the PGD at UFRPE, with potential for replication in other IFES. The findings reinforce the importance of strategic planning and continuous performance assessment as tools for contemporary public management.